1. Who we are

InteCRM is provided by:

Inteclads Technology Solutions Ltd
Company number: 15225895
Registered office: Office 10 JR House,
D6 Treforest Industrial Estate,
Main Avenue, Pontypridd, CF37 5UR, United Kingdom

For any questions about this Privacy Policy or how we use your data, you can contact us at:

Email: support@inteclads.com
Phone: 02920 007 111

2. What information we collect

We may collect the following types of information, depending on how you interact with us:

a) Information you provide to us directly

• Contact details (such as name, job title, company name, email address, phone number).
• Account details (such as login credentials for InteCRM, if applicable).
• Content you provide (such as enquiries, support requests or feedback).
• Information submitted via forms (for example, requesting a demo or extended trial).

b) Information processed within InteCRM

When you or your organisation uses InteCRM, the system will store business data that you choose to enter, such as companies, contacts, opportunities, quotes, tasks and other records. This data is controlled by your organisation (our customer). Inteclads acts as a data processor for this information, and your organisation is the data controller.

c) Technical and usage information

• Log data, such as IP address, browser type, device type, date and time of access.
• Usage information, such as pages visited, features used and approximate geographic region.
• Information collected via cookies or similar technologies, where permitted by your settings.

3. How we use your information

We use your information for the following purposes:

• To provide, maintain and improve InteCRM and our other services.
• To set up and administer your InteCRM account, including trials and demos.
• To respond to enquiries, provide support and communicate with you about your use of our services.
• To send important service updates, such as security notices or changes to this policy.
• To manage billing, contracts and our relationship with your organisation.
• To monitor performance, maintain security and prevent misuse or unauthorised access.
• To comply with our legal and regulatory obligations.

4. Our legal bases for processing

Under UK GDPR, we rely on the following legal bases to process personal data:

• Contractual necessity – where processing is required to enter into or perform a contract with you or your organisation (for example, providing access to InteCRM).
• Legitimate interests – where processing is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests (for example, improving our services or preventing abuse).
• Legal obligation – where we must process data to comply with the law (for example, accounting and tax requirements).
• Consent – where you have given us clear consent (for example, certain marketing communications, or optional cookies where applicable). You can withdraw consent at any time.

5. How we share your information

We do not sell your personal data.

We may share your information with:

• Service providers and subprocessors who help us operate InteCRM and our website (for example, hosting providers, email delivery services, analytics or integration partners).
• Your organisation – where you use InteCRM as part of a business account, authorised users and administrators within your organisation may see account activity and data.
• Professional advisers (such as lawyers, accountants or insurers) where necessary.
• Authorities or regulators where we are required to do so by law or to protect our rights, users or the public.

Where we use third-party subprocessors to support InteCRM, we ensure appropriate contracts and safeguards are in place.

6. International transfers

Our primary operations are based in the United Kingdom. Some of our trusted service providers may be located outside the UK or European Economic Area (EEA).

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate protections are in place, such as:

• transferring to countries deemed to provide an adequate level of protection; or
• using standard contractual clauses or equivalent safeguards approved by relevant authorities.

7. Data retention

We keep personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

• for as long as your organisation has an active InteCRM account, and
• for a period afterwards where required for legitimate business needs, legal obligations or to resolve disputes.

When data is no longer required, we will take reasonable steps to delete or anonymise it securely.

8. Your data protection rights

Under UK data protection law, you have the following rights in relation to your personal data:

• Right to be informed about how your data is used.
• Right of access to your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) in certain circumstances.
• Right to restrict processing in certain circumstances.
• Right to data portability in certain circumstances.
• Right to object to processing based on legitimate interests or direct marketing.
• Right not to be subject to a decision based solely on automated processing, including profiling, where it has legal or similarly significant effects.

Where InteCRM is used by your employer or another organisation, some of these rights may need to be exercised directly with that organisation as the data controller.

To exercise your rights or raise any concerns, please contact us at support@inteclads.com.

9. Cookies and analytics

Our website may use cookies and similar technologies to improve your experience and analyse how our site is used. We also use tools such as Google Analytics with privacy-enhancing settings, including consent mode where applicable.

You can manage your cookie preferences through your browser settings and, where provided, our cookie banners or controls. Blocking some types of cookies may affect how the site functions.

10. How we keep your data secure

We take reasonable technical and organisational measures to protect personal data, including:

• using appropriate access controls and authentication mechanisms;
• encrypting data in transit where appropriate;
• maintaining regular backups and monitoring;
• restricting access to staff and contractors who need it to perform their role.

While we work hard to protect your data, no system can be guaranteed to be 100% secure. If you suspect any unauthorised access to your InteCRM account or data, please contact us immediately at support@inteclads.com.

11. Contacting us and complaints

If you have any questions about this Privacy Policy, or how we handle your personal data, please contact us:

Email: support@inteclads.com
Phone: 02920 007 111
Post: Inteclads Technology Solutions Ltd,
Office 10 JR House, D6 Treforest Industrial Estate,
Main Avenue, Pontypridd, CF37 5UR, United Kingdom

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data. More information is available at ico.org.uk.