1. Who we are

InteCRM is provided by:

Inteclads Technology Solutions Ltd
Company number: 15225895
Registered office: Office 10 JR House,
D6 Treforest Industrial Estate,
Main Avenue, Pontypridd, CF37 5UR, United Kingdom

You can contact us about these Terms or InteCRM at:

Email: support@inteclads.com
Phone: 02920 007 111

2. Scope of these Terms

These Terms apply to business use of InteCRM and our website. InteCRM is designed for business users only and is not intended for individual consumers.

Where Inteclads has entered into a separate signed agreement with your organisation (for example, a services contract or statement of work), that agreement will take precedence over these Terms to the extent of any inconsistency.

3. Account registration and security

To use InteCRM, your organisation will usually have a tenant account and one or more named user logins.

You agree that:

• all registration information provided to us is accurate and kept up to date;
• you will keep your login details confidential and not share them with others;
• you are responsible for all activity that occurs under your account; and
• you will notify us promptly of any suspected unauthorised access or security breach.

4. Trials, demos and beta features

We may provide access to InteCRM via time-limited trials, demo environments or promotional offers (such as extended trials). The specific duration and conditions of any trial or offer will be communicated at the time you sign up.

Trial and demo access is provided on an “as is” basis and may include pre-populated sample data. You should not store sensitive or irreplaceable information in a trial or demo account. We may suspend or delete trial or demo environments after the relevant period ends.

From time to time we may make “beta” or early access features available. These are provided for evaluation purposes, may change or be withdrawn at any time, and may not be as stable as core functionality.

5. Subscriptions, fees and payment

Fees for InteCRM are normally charged on a subscription basis, for example per active user per month. Details of pricing (including any Earlybird launch pricing) will be set out in our order process, proposal or on our website.

Unless stated otherwise:

• fees are quoted in pounds sterling (£) and include VAT;
• subscriptions are billed in advance for the agreed billing period; and
• fees are non-refundable except where required by law or explicitly agreed by us.

We may suspend or restrict access to InteCRM if invoices remain unpaid after the due date. We will normally provide reminders before taking any suspension action, but we reserve the right to act sooner where there is a significant or persistent non-payment.

We may update our standard pricing from time to time. Where you are on a recurring subscription, we will give you reasonable notice before any material price changes take effect.

6. Your responsibilities

You are responsible for:

• ensuring that your use of InteCRM complies with applicable laws and regulations;
• configuring InteCRM to suit your own processes and internal policies;
• the accuracy and legality of the data you enter into InteCRM; and
• ensuring that your users have appropriate training and permissions.

You must not:

• use InteCRM for any unlawful, harmful or fraudulent purpose;
• attempt to gain unauthorised access to InteCRM or related systems;
• interfere with or disrupt the integrity or performance of InteCRM;
• reverse engineer, decompile or attempt to derive the source code of InteCRM, except to the extent permitted by law; or
• use InteCRM to send spam or other unsolicited bulk communications.

7. Fair usage, email sending and service limits

InteCRM is designed for typical day-to-day use by small and medium sized businesses. To protect the service for all customers, we apply reasonable fair usage expectations around email sending, database usage and file storage.

7.1 Email sending and anti-spam

InteCRM may allow you to send emails (for example, notifications, reminders or quote links) via our infrastructure or via your own email service. You agree that you will:

• only send emails to recipients who have a valid business relationship with you, or who have given appropriate consent;
• comply with all applicable laws and regulations on electronic communications and marketing (including the UK Privacy and Electronic Communications Regulations);
• not use InteCRM to send unsolicited bulk email, spam or high-volume marketing campaigns; and
• not use misleading headers, sender details or subject lines.

We reserve the right to rate-limit, suspend or disable email sending through InteCRM where we reasonably believe there is misuse, spam activity or a risk to our sending reputation or infrastructure.

7.2 Database size and system load

InteCRM is optimised for normal CRM usage patterns (for example, companies, people, opportunities, quotes and related activity records). Very high volumes of records, intensive automated activity or unusually heavy API usage may impact performance for you or other customers.

We may monitor overall system load and, where your usage materially exceeds what we consider fair and reasonable for your subscription, we may:

• discuss options with you to optimise your setup or reduce load;
• propose a different subscription tier or additional capacity at extra cost; or
• apply technical limits to protect the stability of the service.

7.3 File storage and uploads

InteCRM includes the ability to upload and store files (for example, proposals, quotes, documents and supporting materials). You are responsible for ensuring that any files you upload:

• are relevant to your legitimate business use of InteCRM;
• do not contain unlawful, offensive or defamatory content;
• do not infringe the intellectual property rights of any third party; and
• are free from viruses, malware or other harmful code.

We may apply reasonable storage limits per customer and may request that you remove or archive older or unusually large files, or agree additional storage at extra cost, where your usage materially exceeds normal levels for your subscription.

8. Customer data and privacy

“Customer Data” means the information you, your users or your organisation enter into InteCRM, including companies, contacts, opportunities, quotes, tasks and other records.

As between you and us, your organisation remains the owner of Customer Data. We process Customer Data only to provide InteCRM and related services, in accordance with your instructions and our agreement with you.

Our handling of personal data is described in our Privacy Policy, which explains how we comply with the UK GDPR and the Data Protection Act 2018.

Where InteCRM is used by your organisation, your organisation will usually be the “data controller” and Inteclads the “data processor” in respect of personal data stored in InteCRM. We will enter into appropriate data processing terms with your organisation where required by law.

9. Intellectual property

InteCRM, our website, and all associated software, documentation, branding and content (excluding Customer Data) are owned by Inteclads or our licensors and are protected by intellectual property laws.

Subject to these Terms and payment of applicable fees, we grant your organisation a non-exclusive, non-transferable, limited licence for authorised users to access and use InteCRM for your internal business purposes.

You must not remove or obscure any proprietary or copyright notices in the InteCRM interface or related materials.

10. Third-party services and integrations

InteCRM may integrate with or link to third-party services such as accounting systems (for example, Xero or Sage 200), address lookup providers or other tools. Use of any third-party services is subject to the terms and policies of those third parties.

We are not responsible for the acts or omissions of third-party providers, or for any unavailability or changes in their services. We may add, change or remove integrations from time to time.

11. Availability, maintenance and support

We aim to provide a reliable, secure service and will use reasonable skill and care in operating InteCRM. However, we do not guarantee that InteCRM will be available uninterrupted or error-free at all times.

From time to time we may perform maintenance, updates or improvements which may temporarily affect availability. Wherever reasonably possible, we will schedule planned maintenance to minimise disruption.

Support for InteCRM is available via:

Email: support@inteclads.com
Phone: 02920 007 111

Support scope and response times may be further defined in a separate support or services agreement with your organisation.

12. Changes to InteCRM and these Terms

We may update or improve InteCRM over time, including adding new features, refining existing functionality or removing features that are no longer viable.

We may also update these Terms from time to time, for example to reflect changes in the law or in how we operate InteCRM. When we make material changes, we will post the updated Terms on our website and, where appropriate, notify account administrators by email or in-app notification.

If you continue to use InteCRM after the updated Terms take effect, you will be deemed to have accepted the changes. If you do not agree to the updated Terms, you should stop using InteCRM and may terminate your subscription in accordance with your agreement with us.

13. Suspension and termination

We may suspend or restrict access to InteCRM (in whole or in part) if:

• you fail to pay fees when due and do not remedy this within a reasonable period;
• we reasonably believe there is a security risk, data breach or misuse of InteCRM;
• you materially breach these Terms or any other agreement with us; or
• we are required to do so by law or by a competent authority.

Either party may terminate an ongoing subscription in accordance with the notice provisions set out in the relevant order form, proposal or separate services agreement.

On termination of your subscription:

• your access to InteCRM may be disabled; and
• we will retain or delete Customer Data in line with our data retention practices and any specific agreement with your organisation.

14. Warranties and disclaimers

We will provide InteCRM with reasonable skill and care. However, to the fullest extent permitted by law, we do not warrant that:

• InteCRM will be free from errors or omissions;
• InteCRM will meet your specific requirements or achieve any particular business outcome; or
• InteCRM will be available at all times without interruption.

You are responsible for determining whether InteCRM is suitable for your intended use.

15. Limitation of liability

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be limited or excluded.

Subject to the above, and to the maximum extent permitted by law:

• neither party will be liable to the other for any loss of profit, loss of revenue, loss of anticipated savings, loss of or damage to data, or any indirect or consequential loss; and
• our total aggregate liability to you and your organisation arising out of or in connection with InteCRM and these Terms (whether in contract, tort, negligence or otherwise) will be limited to the total fees paid or payable to us for InteCRM in the 12 months immediately preceding the event giving rise to the claim.

16. Other important terms

• Entire agreement: These Terms (together with any separate written agreement between Inteclads and your organisation) form the entire agreement relating to your use of InteCRM.
• Assignment: You may not transfer or assign your rights under these Terms without our written consent. We may assign our rights and obligations in connection with a business sale or reorganisation.
• Severance: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• No waiver: If we do not enforce a right or provision under these Terms, that does not mean we have waived it.
• Third-party rights: These Terms do not give any rights to third parties to enforce any of their provisions.

17. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or InteCRM, are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any such dispute or claim.